Returns & Refund Policy - TRYNGGi Technologies

Overview

This policy covers refunds for digital services (websites, apps, marketing, consulting) and digital products (themes, templates, AI tools) delivered by TRYNGGi Technologies. As a services-first, remote team, we do not offer returns of physical goods. Refunds are assessed based on project stage, delivered value, and documented scope.

Definitions

Project: A scoped engagement with listed deliverables, timeline, and price.

Milestone: A defined phase such as Discovery, Design, Development, QA, Deployment.

Digital Product: Downloadable or cloud-delivered assets (e.g., templates, AI prompts, copy frameworks).

Custom Work: Bespoke design/development/automation created to the client’s specifications.

Eligibility for Refunds

Refunds are available only for:

Service projects paid via approved channels (UPI, cards, net banking, Razorpay, Stripe).

Digital products where access has NOT been used or where there is a proven technical defect that we cannot resolve within 7 days.

Refunds are NOT available for:

Completed milestones or delivered work.

Change-of-mind after work has begun.

Third‑party costs (hosting, domains, paid APIs, SMS/WhatsApp credits, ads, stock assets, premium plugins).

Custom work once Design sign-off is provided.

Strategy/consultation sessions already conducted.

Rush/expedited fees.

Service Projects: Refund Tiers

Before kickoff (no work started): 100% refund minus payment gateway fees.

During Discovery/Strategy (briefing, research, IA): Up to 70% refund based on effort spent.

During Design (wireframes, UI, content mapping): Up to 40% refund based on approved deliverables.

During Development/Integration (build, CMS setup, APIs): Up to 20% refund if code/assets not yet handed over.

After Staging Delivery/Client Review Link shared: Refunds typically not available; issues will be fixed as per scope.

After Final Delivery/Deployment: No refunds.

All partial refunds are calculated on time/labor and deliverables completed against the signed scope.

Digital Products

Unused/Unaccessed within 7 days: 100% refund minus gateway fees.

Accessed/Downloaded: Non-refundable.

Defective product (non-functional or misdescribed): We will repair/replace; if unresolved within 7 days, full refund.

Maintenance, Retainers, and Subscriptions

Monthly retainers are billed in advance and are non-refundable once the month starts.

Cancellations take effect from the next billing cycle if requested at least 3 days before renewal.

Unused hours in retainers do not roll over unless expressly stated.

Plan Switching

Clients may switch between eligible plans before development starts at no charge.

After development begins, switching may require a change order and pro‑rated fees.

Timelines and Delivery

Standard websites: 7–10 business days from receipt of content and assets.

Custom apps: 3–6 weeks depending on features.
Delays due to late content, approvals, or third‑party dependencies are not grounds for refund.

Client Responsibilities

Provide timely content, approvals, and access.

Use official communication channels for scope changes and approvals.

Ensure legal rights to supplied assets (logos, images, copy).

Scope Changes and Cancellations

Out-of-scope requests require a written change order with revised timelines and costs.

Client-initiated cancellations must be requested in writing; refunds follow the tiers above.

TRYNGGi may cancel for non-payment, policy breaches, or non-cooperation; delivered work to date remains billable.

Quality Assurance and Revisions

Each project includes defined revision rounds per milestone.

Bugs within scope reported within 14 days of delivery are fixed at no charge.

Feature requests or changes beyond scope are billable.

Third‑Party Services

Domains, hosting, payment gateways, SMS/WhatsApp providers, ad platforms, plugins: Charges are paid directly or re-billed and are non-refundable.

We provide reasonable assistance but are not liable for third‑party outages or policy changes.

Ownership and Access

Upon final payment, access and credentials for deliverables are transferred.

Source files/code are provided as per scope; proprietary internal tools and workflows are excluded.

How to Request a Refund

Email support with: project ID, payment proof, reason for refund, and evidence (if defect/issue).

We respond within 3 business days and resolve within 7–10 business days where eligible.

Approved refunds are processed to the original payment method; bank/gateway timelines apply.

Dispute Resolution

We aim for amicable resolution via support.

If unresolved, matters will be governed by applicable laws and jurisdiction specified in the agreement/order.

Policy Updates

This policy may be updated without prior notice; the effective version is the one published at the time of purchase/order.

Contact

Support: email or WhatsApp as listed on our Contact page.